TAILOTAILO360 LEGAL
Privacy Policy
How Tailo360 collects, uses, protects and deletes studio data.
Effective and last updated: 23 August 2026
This Privacy Policy explains how Tailo360 ("Tailo360", "we", "us" or "our") handles personal and studio information when you use the Tailo360 mobile application, website and related services. It should be read together with our Terms & Conditions.
Scope of this policy
This policy applies to the Tailo360 mobile application, this website and related support services. Tailo360 is a business-management service for tailoring studios. Studio owners and authorised staff use it to manage customers, measurements, garments, orders, payments, schedules and business operations.
Information you provide
When you create or use an account, we collect account details such as your mobile number, email address when supplied, name, preferred language, studio name and team role. The studio information you enter may include customer names, mobile numbers, addresses, garment preferences, body and garment measurements, order details, fabric notes, due dates, invoice information, payment records, reminders, and staff information. You may also choose to attach fabric or garment photos and audio notes.
Information collected automatically
To keep Tailo360 secure and reliable, we collect limited technical and usage information, including device and app identifiers, IP-address-derived network information, app version, operating system, crash diagnostics, performance data, screens and feature interactions. If notifications are enabled, we store a device notification token and related delivery status. We do not use this information to sell or build advertising profiles.
Why we use information
We use account and studio information to authenticate users; create and manage studios and team permissions; save measurements and customer records; create, update and share orders or invoices; record payments; show reports; send requested reminders and notifications; provide customer support; prevent abuse; maintain security; and improve performance and reliability. We process customer and studio data on behalf of the studio that enters it. Studio owners are responsible for ensuring that their collection and use of customer information is lawful and that their customers receive any required notices.
Photos, audio notes and sensitive business records
Photos and audio notes are collected only when a user chooses to add them to a customer, garment or order record. Measurements, order notes and payment records are used only to provide the tailoring-management features requested by the studio. Please do not upload information that is not needed for your tailoring business.
Analytics, crash reporting and performance monitoring
Tailo360 uses Firebase Analytics for aggregate app-usage events, Firebase Crashlytics for crash diagnostics and Firebase Performance Monitoring for app performance information. In the app, analytics can be turned off from Settings → Data & Permissions. Crash and performance information may still be processed where necessary to maintain the security and reliability of the service.
Notifications, communications and sharing controls
If you grant notification permission, Tailo360 may send order, payment, trial and delivery alerts. You can change notification permissions in your device settings. When you choose an action such as calling a customer, sharing through WhatsApp, exporting a report or sharing an invoice, Tailo360 passes only the information required for that action to the app or service you select. Their privacy practices apply once the information leaves Tailo360.
How information is shared
We do not sell customer, studio or personal information. Information is available to authorised members of the same studio according to their roles and permissions. We use service providers that process information on our behalf, including cloud hosting and storage providers, Firebase services for notifications, analytics, crash reporting and performance monitoring, and Google Play for subscription billing. We may also disclose information when required by law, to protect users or the service, or in connection with a business transfer, subject to applicable law.
Payments and subscriptions
Tailo360 subscriptions and related purchase processing are handled through Google Play. We do not receive or store your full Google Play payment-card information. Google Play may provide us with limited purchase, product, renewal and subscription-status information so we can provide your plan entitlement. Google Play’s privacy policy applies to its processing of payment information.
Phone verification and website data
Phone sign-in and the web account-deletion flow use Firebase Authentication and Google reCAPTCHA to verify that a deletion request comes from the account holder and to prevent abuse. These services may process the phone number, IP address, device or browser information and verification events. This website may also process basic request information, such as IP address, browser type, requested page and server logs, for delivery, security and troubleshooting. We do not use advertising cookies.
Legal reasons for processing
Where applicable law requires a legal basis, we process information as necessary to provide the service you request and perform our agreement with you; with your consent for optional permissions and features; to comply with legal obligations; and for legitimate interests such as securing Tailo360, preventing fraud, providing support and improving reliability, provided those interests are not overridden by your rights. You may withdraw consent for optional processing through the available app or device controls.
International processing
Our service providers may process information in countries other than the country where you or your customers are located. Where required, we use contractual and organisational safeguards intended to protect information during international processing.
Data security
We use reasonable technical and organisational measures designed to protect information, including encrypted connections, access controls and role-based studio permissions. No online service can guarantee absolute security. Keep your sign-in credentials and device secure, and contact support promptly if you suspect unauthorised access.
Retention and deletion
We keep information while your account and studio are active and as needed to provide the service, meet legal obligations, resolve disputes, enforce agreements and maintain security. You can request deletion in the app or on our account-deletion page. A deletion request schedules the account for deletion after 30 days; signing in during that window restores the account. At the end of the window, the account is permanently deleted in accordance with our deletion process. Some limited information may remain in backups or records for a limited period where required for security, legal or operational reasons.
Your choices and rights
You can access and update much of your account and studio information in the app. You can control analytics in Settings → Data & Permissions, manage notifications in device settings, export studio data where the feature is available, and request deletion. Depending on where you live, you may have additional rights to request access, correction, deletion or information about processing. Contact Tailo360 Support from Settings → Contact Support to make a request.
Children
Tailo360 is intended for business users and is not directed to children. Do not use Tailo360 to knowingly submit personal information about children unless you have the authority and a lawful business reason to do so.
Changes and contact
We may update this policy when Tailo360, our services or applicable requirements change. We will make the current version available in the app and on this website and will provide additional notice when required. For privacy questions, data requests or account-deletion help, contact Tailo360 Support from Settings → Contact Support or email hello@tailo360.com. We may need to verify your identity before completing a request.